Romeo Pet Hospital Hours
Monday : 8-6 Tuesday : 8-6 Wednesday : 8-5 Thursday : 8-6 Friday : 8-5 Saturday : 8:30-1 COVID-19 Special Protocol to Maximize Safety for All Involved
What you can expect from our new protocols:
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All necessary appointments will be scheduled in a way to limit the number of clients and staff at the clinic at one time.
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Some appointments will be done via Telemedicine Consultations, meaning a phone call with the veterinarian to determine the best care for your pet. These consultations will be charged accordingly.
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Our doors are locked, when you arrive please call us for assistance, or if you do not have a cell phone please ring the bell at the bottom of the steps.
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Food and medication orders: Please consider signing up for a Romeo myVETstore account (www2.myvetstore.ca/romeo) to be able to order and pay for food and medications online before arriving at the clinic. Otherwise we will take a credit card number over the phone and then we will bring the food/medications out to your vehicle. Please maintain your distance while we deliver product. As need increases, we are planning to offer a delivery service.
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Patient appointments – A staff member will come outside to obtain relevant history and information for the appointment, while getting the patient from the car.
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Dogs - We will bring our own leash and once in place we ask that you remove yours. For dogs that typically do not wear a leash, they must for this hand off, otherwise there is too much contact when we need to transfer patients to each others' arms. If you do not have a leash we will unlock the door and you will place the dog in the foyer and step back outside. Then one of our staff members will retrieve the dog.
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Cats - Please place the carrier on the steps so we maintain distance. Cats must be place in a carrier, if you do not have one please let us know.
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Once the doctor has done their assessment, they will call with findings, recommendations and plans moving forward. Payment will be discussed and a credit card will be processed over the phone. If you do not have a credit card we will also accept etransfers. The patient will then be returned to you while maintaining social distancing.
Services we will continue to provide:
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Urgent medical cases (illness/injury). Please call us with any concerns and we will decide if the patient needs to come in or if telemedicine is an option
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Telemedicine exams will be provided when possible
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Food sales – Done via myVETstore, credit card over phone or etransfer, and curbside drop off
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Medication sales – Done via myVETstore, credit card over phone, or etransfer, and curbside drop off
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As needed we will offer food and medications delivery within Stratford at no charge
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Puppy/Kitten, and 1 year old patients for relevant vaccine boosters – Rabies and other medically relevant vaccines
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Heartworm/Flea/Tick Prevention – Heartworm tests can be postponed and prevention dispensed with owner consent. Done via myVETstore, credit card over phone, or etransfer, and curbside drop off
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Surgery for painful conditions or medically necessary – As long as household is considered low risk
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Euthanasia – We will limit the number of people present and maintain social distancing as much as possible
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Urine and Fecal samples if needed to be analysed – To be dropped off and paid for via credit card over the phone or etransfer
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Laser Therapy Treatments – Will continue if medically needed to maintain patient comfort
We will not be offering these services on a routine basis:
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Annual Wellness Exams will be postponed – vaccines that are not deemed medically necessary or have been consistent in past years, can wait until further notice
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Rabies Vaccines for adult animals that have been regularly vaccinated in the past
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Routine blood screens for medications, postpone as long as postponement will not have negative impact on patient
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Surgery – We will delay surgery if the patient can be temporarily maintained with low risks
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Routine Surgery – Elective procedures, spays, neuters, preventive dentals
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Grooming, nail trims, anal gland expressions, unless lack of treatment will cause undue pain (broken toenails, ruptured/infected anal glands)
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Walk in appointments will not be seen – All appointments need to be pre-arranged to plan for staff and client safety
Your pet care team, Romeo Pet Hospital
Helping People Help Their Pets
At Romeo Pet Hospital, our team is devoted to helping dogs, cats, pockets pets such as rabbits, rats, guinea pigs and hamsters, and the people who love them.
Please give us a call to book an appointment, ask a question, or to arrange a tour.
519-272-2100
A quick reminder if you are a client in need of after hours emergency veterinary care, please call the London Regional Veterinary Emergency and Referral Hospital at 519-432-3300 or the Emergency Veterinary Clinic of Waterloo at 519-650-1617.
To sign up for our online Vetstore, please visit http://www2.myvetstore.ca/romeo and follow the directions to create an account. This is the simplest way to order food and other pet products at this time.